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This page contains
frequently asked questions (FAQs) about our online typing tutor.
If you cannot find the answer you're looking for, feel free to
contact us.
We also would like to hear
your feedback, and we welcome any suggestions for improvement.
Just send us an email and tell us what you think.
Current account holders:
You can find additional FAQs by logging in and clicking on the
"support" link. For account cancellations, please see the
instructions below.
Contact Information
| E-Mail Address: |
(answered all day, every day) |
| Phone: |
888-842-2613 (available 9AM to 5PM, central time,
Monday to Friday) |
| Mailing Address: |
Custom Solutions
125 Buckskin Lane
Streamwood, IL 60107 |
| Fax Number: |
888-842-2613 |
Voice mail messages left on evenings,
weekends, and holidays will be promptly returned on the next
business day. E-mail and voice mail messages are always
replied to.
Frequently Asked Questions
I have
forgotten my username and/or password. How can I log in?
I am having a
problem using my account. Where can I get help?
I am a parent who
would like to sign up my children. Which type of account should I
sign up for?
Is there a version of
your software that will run without an Internet connection?
What operating
systems and web browsers does the web site work with?
Do you offer
discounts for schools, companies, or other organizations?
I would like to
evaluate your service for my organization. Is it possible to get
a free trial account so I can do this?
If my school or
organization purchases now, can we start our subscription at a
later date?
Our school
does not need access to the web site during the summer months.
Can the subscription be adjusted accordingly?
I work for a school
district with thousands of students. Can I upload the student
information into the web site from a spreadsheet or database?
Do you offer 10 key
(numeric keypad) testing?
I would like to test
the typing skills of my employees or job candidates. Can your
site be used for this?
How do I close my
account?
I have
forgotten my username and/or password. How can I log in?
If you provided your email address when
your account was created, you can have your username and
password sent to you by e-mail. Just click
here and follow the on-screen instructions.
If your account was set up by your
school, company, or organization, your teacher or administrator
will be able to help you.
If you don't have an e-mail address on
file, or the address on file is incorrect, send an email to
with the following information. This information will
allow us to look up your account:
-
Your name
-
Your phone number
-
Your mailing address
-
If you are a student and your account
was provided to you by your school, let us know the school
and teacher's name.
-
If you signed up yourself and are
paying by credit or debit card, let us know the last 4
digits of the card number on file.
I am having a
problem using my account. Where can I get help?
If you are able to log in but are having
difficulties with your account, you will find a list of common
problems and solutions online. Just log in with your
username and password and click on the "support" link. If
your question is not answered there, feel free to contact us.
I am a parent who
would like to sign up my children. Which type of account should I
sign up for?
If you are signing up more than one
child, you can sign up for either individual
accounts or a school account - whichever works best for your
situation. In general, a school account will be more
cost-effective for larger families and individual accounts will
be more cost-effective for smaller families.
An advantage of school accounts is that
you will have access to administrator features, such as making
assignments and creating custom exercises. An advantage of
individual accounts is that each child's subscription can be
maintained separately. For example, if one child finishes
the course before another, you can just close the account of the
child who is finished.
If you sign up for
individual accounts, remember that each child must have a
separate account. Accounts cannot be shared. If you
sign up for a free trial for
schools, please mention in the comments section that you are
a parent signing up for your children. This will ensure that your account
is properly set up.
Is there a version of
your software that will run without an Internet connection?
Sorry, no. Our site was designed to run
solely from a web browser. This allows you to get started
immediately, without having to purchase and install additional
software. It also allows access to the training from any
internet-connected computer.
What operating
systems and web browsers does the web site work with?
The web site will work with Windows XP
and later, along with all versions of Mac OS X. The most
common web browsers are fully supported:
-
Internet Explorer 6 and later
(Windows)
-
Firefox 1.0 and later (Windows and
Mac)
-
Safari 1.3 and later (Mac)
Other web browsers may work, but have not
been tested.
Do you offer
discounts for schools, companies, or other organizations?
YES! Take a look at our
pricing and ordering
page.
I would like to
evaluate your service for my organization. Is it possible
to get a free trial account so I can do this?
YES! We offer a 30 day free trial
for organizations. Click
here to apply for an
account.
If my school or
organization purchases now, can we start our subscription at a
later date?
YES! When placing your order, just
let us know when you would like your subscription to begin. You
can include the start date when sending us a purchase order, or
specify a start date when ordering online.
Our school
does not need access to the web site during the summer months.
Can the subscription be adjusted accordingly?
YES! When placing your order, just
us know when your summer vacation starts and ends, and we will
make sure your school is not charged for this time.
I work for a school
district with thousands of students. Can I upload the student
information into the web site from a spreadsheet or database?
YES! The first step is to use your
spreadsheet or database program to export your student
information as a tab-delimited text file (virtually all
spreadsheet and database programs are able to do this). Then,
upload this file into the web site and your accounts will be
created. You will find complete step-by-step instructions
on the web site which cover how to format the tab-delimited text
file and perform the upload. The web site can generate
usernames and passwords automatically, or you can specify your
own.
Do you offer 10 key
(numeric keypad) testing?
YES! After signing up, you can find
a group of 10 key tests in our Tests & Exercises section.
Note that your account must be in the self-guided mode.
Click on the "update account" or "preferences" link to change
your mode if needed.
While testing is available, the site does
not yet have a 10 key training program. This will be
considered for a future release of our software if there is
enough demand.
I would like to test
the typing skills of my employees or job candidates. Can
your site be used for this?
YES! Once you've signed up your
company, you will have access to an administrator account which
can be used to create user accounts for each person you would
like to administer a typing test to. You can assign specific
typing tests to these users, and then generate a report which
shows their scores. For more information, click
here.
How do I close my
account?
Closing your account can be quickly and
easily done online. First, go to our home page,
www.customtyping.com,
then log-in with your username and password. After logging
in, click on the "Update Account" link. Then, click on
"Close Account", and follow the on-screen instructions. |
