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This
page contains frequently asked questions (FAQs) about our online typing
tutor. If you
cannot find the answer you're looking for, feel free to contact us. We
also would like to hear your feedback, and we welcome any
suggestions for improvement. Just send us an email and tell us what
you think.
If you currently have
an account, you can find additional FAQs by logging
in and clicking on the "support" link.
For
account cancellations, please see the instructions
below.
Support Hours:
Email is checked and answered all day, every day.
Telephone support is available from 9AM to 5PM
(central time) Monday through Friday. Voice
mail messages left on evenings, weekends, and
holidays will be promptly returned on the next
business day. Email and voice mail messages
are always replied to.
E-Mail:
typing@customtyping.com
Phone & Fax: 888-842-2613
Mail:
Custom Solutions
125 Buckskin Lane
Streamwood, IL 60107
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Frequently
Asked Questions
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Why would I choose to subscribe to your web site,
instead of downloading some typing software?
Is
there a version of your software that will run without an Internet
connection?
What operating systems does the web site work with?
What
web browsers does your site support?
Do
you offer discounts for schools, companies, or other organizations?
I would like to evaluate your subscription service for my organization. Is it possible to get a free trial account so I can do this?
If my school or
organization purchases now, can we start our subscription at a later
date?
Our school does not need
access to the web site during the summer months. Can
the subscription be adjusted accordingly?
I work for a school
district with thousands of students. Can I upload the student
information into the web site from a spreadsheet or database?
Do
you offer 10 key (numeric keypad) testing?
I would
like to test the typing skills of my employees or job
candidates. Can your site be used for this?
I
am not able to see your free demos. What could be wrong?
How
do I cancel my account?
Why
would I choose to subscribe to your web site, instead of downloading
some typing software?
There
are several reasons:
-
Everything
runs from your web browser, so there is no software to download
and install. You can get started immediately.
-
Not
only do we offer comprehensive training and exercise programs,
like many programs do, but we also have a large tutorials and
information section. This includes tips and tricks for
improving your skill, and covers topics such as ergonomics,
vision, and alternate input methods. We also include many
links to other resources on the Internet.
-
Our
site is kept up-to-date with the latest information and
technology, and is constantly expanding with new information and
resources.
-
We
are inexpensive. For instance, if you use our site for 2 months to improve your skill, your cost is only
$12.
-
Free and unlimited technical
support. Send us an email or give us a call whenever you
have a question or issue. We want to make your experience
with our typing tutor as trouble-free and productive as
possible.
For
schools, companies, and other organizations, there are even more
benefits:
-
Because
everything runs from a web browser, you don't have to install
software on all of your computers. Think of all the time
you'll save!
-
If your employees or
students use different computers from day to day (including home
computers), you don't have
to worry about which computers have the proper configuration or
account information. All account information is stored on
our servers, so a user can have access from any computer with
an Internet connection.
-
We are constantly expanding and
upgrading the web site. You will receive all upgrades
automatically and at no extra cost.
-
Our organization
pricing is also inexpensive. Prices can go as low as a few
cents per user per month.
Is
there a version of your software that will run without an Internet
connection?
Sorry,
no. Our site was designed to run solely from a web browser. This
allows you to get started immediately, without having to
purchase and install additional software. It also allows access to
the exercises, tutorials, and records from any internet-connected
computer.
What operating systems does the web site work with?
The web site will work under Windows
98, 2000, ME, XP, and Vista, as well as Mac OS X. Some of
our information and tutorial pages do have Windows-specific
information. We will gladly add more information for Mac users as well if
there is sufficient demand.
For browser
compatibility, refer to the next question.
What web browsers does your site support?
The web site is guaranteed to work
with the web browsers listed below. Later version of the
browsers should also work. Other web browsers may work, but
have not been tested.
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Internet Explorer
6 for Windows (available at
www.microsoft.com/ie)
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Firefox 1.0 for
Windows and Macintosh (available at
www.firefox.com)
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Safari 1.3 for
Macintosh (see notes below)
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Internet Explorer
5.2 for Macintosh (see notes below)
Special Notes for
Macintosh Users:
Upgrading to Safari
1.3 can only be accomplished by upgraded the
operating system to OS 10.3.9 or later. If
your operating system version is lower than 10.3.9
you may be able to upgrade for free. Go to the
apple menu in the upper left corner of the screen,
choose "software update", and follow the on-screen
directions.
Since Microsoft no
longer supports Internet Explorer for Macintosh,
there is no version of Macintosh Internet Explorer
which is compatible with our animated coaches.
If you use this browser, the web site will work
properly but the coaches will not display. The
site will run as if you had not chosen a coach to
use.
Do you offer discounts for schools, companies, or other organizations?
YES!
Take a look at our pricing and
ordering page.
I would like to evaluate your subscription service for my
organization. Is it possible to get a free trial account so I
can do this?
YES!
We offer a 30 day free trial for organizations. Click here
to apply for an account.
If my
school or organization purchases now, can we start our subscription
at a later date?
YES!
When placing your order, just let us know when
you would like your subscription to begin. You can include the
start date when sending us a purchase order, or specify a start date
when ordering online.
Our school does not
need access to the web site during the summer
months. Can the subscription be adjusted
accordingly?
YES!
When placing your order, just us know when
your summer vacation starts and ends, and we will
make sure your school is not charged for this time.
I work for a
school district with thousands of students. Can I upload the
student information into the web site from a spreadsheet or
database?
YES! The first
step is to use your spreadsheet or database program
to export your student information as a
tab-delimited text file (virtually all spreadsheet
and database programs are able to do this).
Then, upload this file into the web site and your
accounts will be created. You will find
complete step-by-step instructions on the web site
which cover how to format the tab-delimited text
file and perform the upload. The web site can
generate usernames and passwords automatically, or
you can specify your own.
Do
you offer 10 key (numeric keypad) testing?
YES!
After signing up, you can find a group of 10 key tests in our Tests
& Exercises section.
I would like to test the typing skills of my employees or job candidates. Can your site be used for this?
YES!
Once you've signed up your company, you will have access to an
administrator account which can be used to create user accounts for
each person you would like to administer a typing test to. You
can assign specific typing tests to these users, and then generate a
report which shows their scores.
I am not able to see your
free demos.
What could be wrong?
Most
likely, you need to upgrade the version of Macromedia's Flash player
that you have installed. This can be downloaded from
Macromedia's web site.
Our site requires version 6 or later of this player.
How
do I cancel my account?
Canceling
your account can be quickly and easily done online. First, go
to our home page, www.customtyping.com,
then log-in with your username and password. After logging in,
click on the "Update Account" link. Then, click on "Close Account", and
follow the on-screen instructions.
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